Refund policy

Returns & Refunds Policy

At Less is More, we believe you should be able to try our products with confidence.

That's why, in addition to your statutory consumer rights, we offer a 30-day money-back guarantee on eligible personal care products — even after you've opened and tested them.

1. Our 30-Day Money-Back Guarantee

We are confident in the quality of our formulas, but we also know that personal care is personal.

If you've genuinely tried a Less is More product and it doesn't suit you, we'll refund the price of the product, without asking you to return it.

How to request a refund:

Email hello@lessismore.co within 30 days of receiving your order and include:

Your full name and the email address used for the order
Your order number
Your purchase invoice
The name of the product concerned
A photo or video showing that the product has been opened and tested
A brief explanation of why the product didn't meet your expectations

Once your request has been accepted, we will refund the product price, excluding delivery costs, to your original payment method within 14 days at the latest.

If you prefer, we may offer store credit or an exchange for another product of equivalent value.

Conditions:

The guarantee applies to eligible personal care products purchased on lessismore.co and delivered within the European Union, Switzerland or the United Kingdom.
Products must have been opened and genuinely tested.
Requests must be submitted within 30 days of receiving the order.
The guarantee is limited to one request per product over a 12-month period and a maximum of two purchases during the same period.
Accessories, including refillable bottles and wall-mounted holders, are excluded from this commercial guarantee.

No return shipment is required.

Full details: https://lessismore.co/pages/money-back-guarantee

2. Your 14-Day Right of Withdrawal

If you change your mind about a purchase, you have the statutory right to withdraw from your order within 14 days of receiving your products, without giving any reason, subject to applicable legal exceptions.

To exercise this right, notify us within 14 days of receipt:

By email at hello@lessismore.co
Through our online withdrawal form: https://lessismore.co/pages/eu-withdrawal-form

You then have an additional 14 days to return the eligible products.

Products should be returned complete and in their original packaging.

For health and hygiene reasons, sealed cosmetic products that have been unsealed after delivery and cannot be returned for hygiene or health protection reasons are excluded from the statutory right of withdrawal. However, eligible tested products may benefit from our separate 30-day money-back guarantee.

Return shipping costs: For a standard withdrawal, return shipping costs are borne by the customer.

Return address:

Minimalist Labs, 39 rue du Sentier, 75002 Paris

Please contact us before returning an item so we can provide the appropriate return instructions.

3. Refunds Following Withdrawal

For eligible withdrawals, we refund the amount paid for the returned products, together with the applicable original standard delivery costs, in accordance with statutory requirements.

Refunds are made using the original payment method within 14 days of receiving your withdrawal notification. We may defer reimbursement until the returned goods have been received or you have provided proof of shipment.

In the case of partial returns involving conditional promotional offers, discounts or free gifts, the original offer may be recalculated in accordance with our Terms & Conditions.

4. Damaged, Incorrect or Defective Products

If you receive a damaged, defective or incorrect product, please contact us as soon as possible at hello@lessismore.co, providing your order number and, if possible, photographs of the issue.

We will work with you to arrange an appropriate solution, including a replacement or refund where applicable.

Return shipping costs for products covered by the applicable legal guarantees are borne by Less is More.

5. Your Legal Guarantees

All products benefit from the applicable statutory consumer guarantees, including the French legal guarantee of conformity and the guarantee against hidden defects.

These rights apply independently of our 30-day commercial money-back guarantee.

For complete details, please consult our Terms & Conditions:

https://lessismore.co/policies/terms-of-service