How can I contact you?

Please contact us by clicking on this link. We will get back to you as quickly as possible. Alternatively, you can send us an email at [email protected]

When can I expect a response to my email?

We typically respond within 24 hours on working days.

What are waterless products? How do I use them?

Our waterless personal care and beauty products are formulated without the use of water as their main ingredient. Instead, our range comes in the form of highly potent, powder concentrates that are made with mostly natural-origin ingredients.

Just add drinking water (from your tap) at home, shake to activate, and enjoy.

Why are your products waterless? Will they still be effective?

Most commonly used personal care products consist of 80- 90% water, a resource that is readily available in our homes. With the water’s extra volume, these products demand up to 10x more packaging as well as 10x more energy to transport them from the factory to your home – a journey often spanning thousands of kilometres.

Without water, we can avoid 90% of transport related carbon emissions, 90% of packaging volume as well as the need for single-use plastic altogether.

Additionally, rather than spending your money on unnecessary packaging and high shipping fees associated with the volume of water-based products, we instead invest in high-quality, natural origin ingredients and masterly crafted fragrances rich in natural essential oils. 

Our waterless products are designed to be highly effective and enjoyable. We remove the unnecessary, and the waste it creates, in order to give you more.

Are your products dermatologist tested?

Yes, all of our finished products – once activated with water – have been dermatologist tested. This means that our products have been patch tested on a panel of volunteers, under dermatologist supervision, with their skin tolerance and mildness having been confirmed.

Additionally, our shampoos and shower gels have  been tested in vitro on ocular cells to ensure that they are safe in case of accidental contact with your eyes.

However, in their undiluted powder form, please avoid contact with eyes and other mucous membranes (nose, mouth etc.). 

Can you really say that you are generating 90% less CO2 and 90% less packaging?

Yes, by  formulating our products without water, we can avoid, on average, 90% of packaging and 90% of transport-related carbon emissions; Our empty paper sachets weigh 2g, as opposed to a typical empty bottle and cap weighing 22-27g. 

Additionally, by only adding water at the location of use, we avoid transporting 225 ml of water for each 250 ml of final product over thousands of kilometres, from the manufacturing site to your bathroom.

Lastly, the production process of our powder concentrates is also 95% less energy intensive compared to the equivalent water-based, liquid product. 

How should I mix the powder with water?

Please always mix 225ml of water with 25g of powder, or a ratio of 9 to 1.

Start by adding roughly a third of the water to the bottom of the bottle, before adding the powder. This will prevent the powder from sticking to the base and facilitate the mixing process later. When adding the powder concentrate, please don't inhale the powder or touch your eyes or other mucous membranes with it. Next, top up with the remaining water (up to the shoulder of the bottle for the bottles that we provide), before closing the lid and shaking vigorously for 10 seconds, or until everything is well mixed. Let it rest for 20-30 minutes and then shake once more before using the product. 

Can I use any type of water for the mixing process?

Our products have been developed to be mixed with clean drinking water (from your tap) at room temperature. If you have filtered water at hand, this is even better. Please don't use hot or boiling water in order to prevent your bottle from deforming due to the heat.

How long should I wait before using the products after mixing them?

You can use our products after shaking vigorously and making sure that all powder has been dissolved in the water. This will typically take 20 minutes. The viscosity of the formula will adjust, and the formula will continue to thicken for another 12-24 hours, so the texture may be a bit more liquid to start. 

How to unlock the pump ?

Our pump has a twist & lock system, to prevent product leakage while transporting.

This is how you unlock the pump: Screw the pump clockwise onto the bottle. Make sure it seals firmly. Then unlock the nozzle by turning it a quarter of a rotation clockwise (see the arrows engraved on the pump). The nozzle “unlocks", and you can push the pump down to activate the flow (it may take 5-10 pumps for the liquid to flow).

To close the pump (if you travel for example), simply turn the nozzle a quarter of a rotation back to the left (counter-clockwise).

If you have troubles unlocking the pump, make sure that you have screwed the pump sufficiently tightly onto the bottle. Only then you can unlock the nozzle.

Do you test on animals? Are your products cruelty-free? Are they vegan?

We do not test on animals, never have, and never will! We also don't ask others to do so on our behalf. Our products are proudly cruelty-free and vegan – they don't contain any ingredients or materials that are of animal origin.

How natural are your products?

Once they are activated with water and ready to use, our products are of 99,2-99,5% natural origin. Our concentrated powders, in their undiluted form, are of 92-95% natural origin, but please don’t use them dry or without having mixed them up with water.

Why are you using some synthetic ingredients if you are a clean brand?

One of our guiding principles  is always whether or not  something is reasonable. Is it more reasonable to use a natural ingredient that has been directly sourced from nature (i.e. by cutting down plants, harvesting fruit, etc.) or does it make more sense to use the identical molecules as to what exists in nature, but made in a lab?

While we have a bias towards using mostly natural-origin ingredients wherever we can, in some instances nature-identical ingredients can be a more reasonable choice. This can be for economic reasons as some natural ingredients may be very rare, making their sourcing very expensive, or because they are more energy efficient, or more eco-friendly in production and sourcing such as avoiding the depletion of natural resources. 

We also use some synthetic ingredients to ensure the safety and quality of our formulas over time. Any non-natural origin ingredients make up less than 0,7% of the final product, are widely recognised to be safe to use, and are authorised in natural or organic products. 

I’ve heard that cosmetics with natural fragrances are bad for skin and hair - are your products harmful?

We have developed our formulations to be as mild and as kind as possible –  for the planet as well as  for our skin, hair and scalp. All of our products have been dermatologist tested and their skin tolerance has been confirmed. 

The fragrances in our formulations are made mostly from natural essential oils and plant extracts, to which some people may be sensitive. In compliance with European regulations, we clearly list all fragrance components that are considered to be potential allergens in our products’ ingredient lists. You can also find an explanation of each of the ingredients that we use here.

If you have previously experienced skin irritation related to the use of essential oils, we’d recommend  patch testing the premixed product on a small area of skin before applying it more widely. You can also consult with a dermatologist or an allergist to help identify the specific ingredient that may be causing your skin irritation.

If ever you experience an irritation that you suspect to be linked to one of our products, please discontinue use immediately and do not hesitate to contact us. Our scientific team will assist you to the best of their ability.

I have sensitive skin, can I use your products?

We have developed our formulations to be as mild and as kind as possible – both for the planet as well as for  our skin, hair and scalp. All our products have been dermatologist tested and their skin tolerance has been confirmed. If you have previously experienced skin irritation due to personal care products, we’d recommend patch testing the product on a small area of skin before applying it more widely.

How can I find out more about the ingredients that you use?

You can find out more information about all our ingredients here.

What are some of the ingredients that you’ll never use?

All of our products are free from doubtful synthetic ingredients such as parabens, silicones, sodium lauryl sulphate, sodium laureth sulphate, colourants, EDTA, phthalates, phenoxyethanol, and microplastics.

How are your ingredients sourced and are they organic?

We strive to ensure that the sourcing of our ingredients is sustainable and renewable, and have every reason to believe that this is the case. There is still some way to go before we are fully-certified organic, but we are working on it. Our priority, however, is to always provide the best possible product performance and luxurious experience, and we will not compromise on this – even if this means not being organic certified just yet.

Are your products safe for children to use?

While our  products have not been specifically designed for children, independent experts have established that they are suitable for children who are three years old and older. It always is a good idea to consult with a paediatrician if you have any concerns about your child's skin. 

Babies have very fragile skin, and you should never use our products on babies and young toddlers under the age of three. 

Why powders and not soap bars?

While soap bars are becoming increasingly popular as sustainable alternatives to their liquid counterparts, a majority of people still prefer liquid soaps due to their easy application, more generous foam, as well as the fact that they are a more hygienic product to use. Some soap bars may also have a very high pH level, which can disturb the natural skin balance and lead to skin dehydration as well as a sensation of tightness.

Our approach of pure and potent powders designed to be mixed with water in your home ensures that you still benefit from the sensory and hygienic advantages of  water-based, liquid soaps. However, this approach has the added benefits of saving CO2 emissions and avoiding single-use plastic packaging.

Can I purchase a bottle separately?

Yes, you can purchase a bottle separately here. All net proceeds from each bottle sold are donated to Wings of the Ocean, in order to fund ocean and beach clean-up activities. We don’t earn any money with the sale of bottles. 

How do I store your products?

Please keep our products at room temperature, away from humidity and sunlight, as well as out of reach of children.

What is the expiry date of your products?

For our powder concentrates, the best-before date is printed on the back of the sachets, which corresponds to 29 months after the manufacturing date. Once they have been mixed with water, we recommend using them within 6 months.

Why do I see white flakes in my product ? Is this normal?

Our natural-origin formulas don’t like to be cold! If kept at  temperatures below 15 degrees celsius, you may see some white flakes or small lumps developing – these will normally dissolve when the product is brought back to a typical room temperature of around 20 degrees celsius. This happens as some vegetal-origin components precipitate and start forming solid structures when being kept below room temperature. This is purely aesthetic, and has no negative effect on the safety or efficacy of our products.

Where can I buy your products? Do you have any in store stockists?

You can buy our products online here, we ship within France, the EU, to the UK, the USA and Canada.

We also distribute our products with selected stockists. You can find the list here.

The product I want is out of stock!

We are sorry to keep you waiting, and have not anticipated the demand for this item. We are doing our best to restock it as  quickly as we can. Please contact us for more details, and specify the exact product that you are looking for.

Can I cancel my order?

If you need to cancel your order, please contact our customer service team immediately. We will try to accommodate your needs as best as we can.

Can I remove and/or change products from my order?

If you need to modify your order, please contact our customer service immediately by filling out this form We will try to accommodate your needs as best as we can.

I placed an order on your website and never received a confirmation email.

Please contact us before you place another order. We will get back to you within 24 hours. 

How can I track my order?

After placing your order, you will receive a tracking number that will allow you to check the progress of your shipment.