money-back guarantee
We are so confident in the quality of our products that we're sure you'll love them! Therefore we offer you a full refund if you are not satisfied with our products
Terms
Refunds will be issued either as a gift card valid on this website, valid 3 months after the product purchase date, or by refunding you via the payment method used at the time of purchase.
Refund instructions
Send an email to [email protected] with the following information to receive instructions and the return address:
> Your full name (first and last name)
> The email address used for the order and your telephone number
> The full name of the product: for example Purifying Shampoo
> A detailed description of the reason for your dissatisfaction with the product's effectiveness
> The order number (format #LIM1234)
> A photo proving that the product was actually used
We will not be able to process your requests if all elements are not provided.
Retraction period
The legal retraction period is 14 days.
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Julie or Freddy, our founders, will handle your request and respond by email within a maximum of 5 working days.